Posted on April 5th, 2010 by Terence Kierans, aka TK
A Business Fusion workshop I attended last week amplified my belief that many businesses, large and small, do not operate on a system.
E-Myth Revisited is a book which all business owners and managers should treat as a bible. It too lays down a methodology for systemising your business, the basics of which are just as applicable to the small business.
The mainstay of systemising your business is documentation; documenting, from beginning to end, every process your business employs. Have you documented all the actions that you accomplish in running your business on a daily basis?
From experience, the average business owner does not enjoy writing documents—unless it is part of their business; as it is mine. I have heard of business owners who have claimed that that their business really is systemised- it’s just that the systems are all in their head. Sorry guys—and you may not like this—but that doesn’t count!
Take that first step today; spend a few days paying particular attention to the activities that you perform and record everything that you do in a notebook or journal. Now that you have recorded your actions, organise and order them into groups (for example: accounting, client processes, product creation, answering e?mails, etc).
Now we come to the crunch—put it all down on paper.
Don’t want, or have the time, to turn that data into information that can, and should, be used. Then outsource it to a documentation expert.
*****
Stuck in this area?
Contact me at info@virtualservices.com.au
to find out how I can help you.
Terence Kierans CAVB (Certified Australian Virtual Business)
Principal, Cyberspace Virtual Services, Western Australia
www.virtualservices.com.au – Experience the Difference
http://vacertified.com/client-info/ – First in the World to be VA Certified (and you can benefit)
www.avbn.com.au – Australian Virtual Business Network—You Deserve the Best
2007 Thomas Leonard International VA of Distinction Award Nominee
Contented Member of ‘A Clayton’s Secretary’
Use our skills to help you succeed
Tel: 61 8 9304 6983 Fax: 61 8 9304 3202 Mobile: 61 414 25 1091 UK Residents: 07092391723
Having problems coping with all that paperwork?
Turn those piles into files and find any document
in 10 seconds or less!
http://tinyurl.com/64ag2
Permalink
Posted on February 6th, 2010 by Terence Kierans, aka TK
The Power of Asking; 7 Ways to Boost Your Business
by Jack Canfield
The gift called “asking” has been around for a long, long time. One of life’s fundamental truths states, “Ask and you shall receive.” Kids are masters at using this gift, but we adults seem to have lost our ability to ask. We come up with all sorts of excuses and reasons to avoid any possibility of rejection.
Yet the world responds to those who ask! If you are not moving closer to what you want, you probably aren’t doing enough asking.
Here are seven asking strategies you can implement in your business (and in life) to boost your results and your bottom line:
Asking Strategy #1: Ask for Information
To win potential new clients, you first need to know what their current challenges are, what they want to accomplish and how they plan to do it. Only then can you proceed to demonstrate the advantages of your unique product or service.
Ask questions starting with the words who, why, what, where, when and how to obtain the information you need. Only when you truly understand and appreciate a prospect’s needs can you offer a solution. Once you know what’s important to them, stay on this topic and find solutions for them.
Asking Strategy #2: Ask for Business
Here’s an amazing statistic: after giving a complete presentation about the benefits of their product or service, more than 60 percent of the time salespeople never ask for the order! That’s a bad habit, and one that could ultimately put you out of business.
Always ask a closing question to secure the business. Don’t waffle or talk around it—or worse, wait for your prospect to ask you. No doubt you have heard of many good ways to ask the question, “Would you like to give it a try?” The point is, ask.
Asking Strategy #3: Ask for Written Endorsements
Well-written, results-oriented testimonials from highly respected people are powerful for future sales. They solidify the quality of your product or service and leverage you as a person who has integrity, is trustworthy and gets the job done on time.
When is the best time to ask? Right after you have provided excellent service, gone the extra mile to help out, or in any other way made your customer really happy.
Simply ask if your customer would be willing to give you a testimonial about the value of your product or service, plus any other helpful comments.
Asking Strategy #4: Ask for Top-Quality Referrals
Just about everyone in business knows the importance of referrals. It’s the easiest, least expensive way of ensuring your growth and success in the marketplace.
Your core clients will gladly give you referrals because you treat them so well. So why not ask all of them for referrals? It’s a habit that will dramatically increase your income. Like any other habit, the more you do it the easier it becomes.
Asking Strategy #5: Ask for More Business
Look for other products or services you can provide your customers. Devise a system that tells you when your clients will require more of your products. The simplest way is to ask your customers when you should contact them to reorder. It’s often easier to sell your existing clients more than to go looking for new ones.
Asking Strategy #6: Ask to Renegotiate
Regular business activities include negotiation. Many businesses get stuck because they lack skills in negotiation, yet this is simply another form of asking that can save a lot of time and money. Look at your vendors and suppliers and see if there are areas where you can be saving money. Just ask.
All sorts of contracts can be renegotiated in your personal life, too, such as changing your mortgage terms and rate, reviewing your cell phone plan and requesting a policy review with your insurance agent. As long as you negotiate ethically and in the spirit of win-win, you can enjoy a lot of flexibility. Nothing is ever cast in stone.
Asking Strategy #7: Ask for Feedback
This is a powerful way to fine-tune your business that is often overlooked. How do you really know if your product or service is meeting your customers’ needs? Ask them, “How are we doing? What can we do to improve our service to you? Please share what you like or don’t like about our products.” Set up regular customer surveys that ask good questions and tough questions.
HOW TO ASK
Some people don’t enjoy the fruits of asking because they don’t ask effectively. If you use vague language you will not be clearly understood. Here are five ways to ensure that your asking gets results.
Ask Clearly
Be precise. Think clearly about your request. Take time to prepare. Use a note pad to pick words that have the greatest impact. Words are powerful, so choose them carefully.
Ask with Confidence
People who ask confidently get more than those who are hesitant and uncertain. When you’ve figured out what you want to ask for, do it with certainty, boldness and confidence.
Ask Consistently
Some people fold after making one timid request. They quit too soon. Keep asking until you find the answers. In prospecting there are usually four or five “no’s” before you get a “yes.” Top producers understand this. When you find a way to ask that works, keep on asking it.
Ask Creatively
In this age of global competition, your asking may get lost in the crowd, unheard by the decision-makers you hope to reach. There is a way around this. If you want someone’s attention, don’t ask the ordinary way. Use your creativity to dream up a high-impact presentation.
Ask Sincerely
When you really need help, people will respond. Sincerity means dropping the image facade and showing a willingness to be vulnerable. Tell it the way it is, lumps and all. Don’t worry if your presentation isn’t perfect; ask from your heart. Keep it simple and people will open up to you.
© 2008 Jack Canfield
* * *
Are you ’stuck’ in this area?
Send me your most pressing question, then join me for our monthly
‘Ask Jack Canfield’ Tele-Clinic on Wednesday, July 2nd!
www.AskJackCanfield.com
Jack Canfield, America’s #1 Success Coach, is the founder and co-creator of the billion-dollar book brand Chicken Soup for the Soul and a leading authority on Peak Performance and Life Success. If you’re ready to jump-start your life, make more money, and have more fun and joy in all that you do, get your FREE success tips from Jack Canfield now at: www.FreeSuccessStrategies.com
* * *
Terence Kierans CAVB (Certified Australian Virtual Business)
Principal, Cyberspace Virtual Services, Western Australia
www.virtualservices.com.au – Experience the Difference
http://vacertified.com/client-info/ – First in the World to be VA Certified (and you can benefit)
www.avbn.com.au – Australian Virtual Business Network—You Deserve the Best
2007 Thomas Leonard International VA of Distinction Award Nominee
Contented Member of ‘A Clayton’s Secretary’
Use our skills to help you succeed
Tel: 61 8 9304 6983 Fax: 61 8 9304 3202 Mobile: 61 414 25 1091 UK Residents: 07092391723
Having problems coping with all that paperwork?
Turn those piles into files and find any document
in 10 seconds or less!
http://tinyurl.com/64ag2
Permalink
Posted on November 16th, 2009 by Terence Kierans, aka TK
Samantha Milner has published a blueprint that everyone who’s serious about using Twitter should read.
Click on the picture for more details
And it’s based on the system that Samantha uses to generate a 60,000+ targeted following on Twitter and how you could do the same for little over an hour a day.
Best of all – It’s valued at $97 but for a VERY limited time I’ve managed
to persuade her to let you have it for…..
ZERO.
I strongly suggest that you download it now.
Regards
Terence Kierans CAVB (Certified Australian Virtual Business)
Principal, Cyberspace Virtual Services, Western Australia
www.virtualservices.com.au – Experience the Difference
http://vacertified.com/client-info/ – First in the World to be VA Certified (and you can benefit)
www.avbn.com.au – Australian Virtual Business Network—You Deserve the Best
2007 Thomas Leonard International VA of Distinction Award Nominee
Contented Member of ‘A Clayton’s Secretary’
Use our skills to help you succeed
Tel: 61 8 9304 6983 Fax: 61 8 9304 3202 Mobile: 61 414 25 1091 UK Residents: 07092391723
Having problems coping with all that paperwork?
Turn those piles into files and find any document
in 10 seconds or less!
http://tinyurl.com/64ag2
Permalink
Posted on September 10th, 2009 by Terence Kierans, aka TK
Conventionally, spammers obtain e-mail addresses from public sources such as newsgroups; forums, or the “TO:” and “CC:” lines of e-mail messages with an extensive circulation.
It has been known for some unscrupulous Internet service providers to rent out their customer list to earn extra income, but it probably doesn’t happens much these days due to the increasingly restrictive “anti-spam” legislations.
However, would you believe that there is a way for spammers to get your e-mail address – even if you’ve never, ever, used it.
It is called a “dictionary harvest attack” where legitimate e-mail addresses are found by brute force; guessing valid e-mail addresses at a domain using different permutations of common usernames.
The most targeted technique is to create a list that combines common first name and surnames and initials. For example jdoe@example.com, johnd@example.com, or johndoe@example.com. For each message the example.com mail system will either accept the message, which means the address is valid, or decline it with an “invalid mailbox” message, which means that address is discarded.
If you have your own e-mail domain, and you have a “catch-all” account for unallocated addresses, then you’ve probably seen spam addressed to “webmaster@” or “manager@” for example.
The larger e-mail providers are aware of this and battle against these attacks. Computers that attempt to send out multiple messages with such a pattern should be blocked; but it is very difficult for computer systems to differentiate between a dictionary harvest attack and other, genuine, high-volume mailings such as e-mail newsletters.
Terence Kierans CAVB (Certified Australian Virtual Business)
Principal, Cyberspace Virtual Services, Western Australia
www.virtualservices.com.au – Experience the Difference
http://vacertified.com/client-info/ – First in the World to be VA Certified (and you can benefit)
www.avbn.com.au – Australian Virtual Business Network—You Deserve the Best
2007 Thomas Leonard International VA of Distinction Award Nominee
Contented Member of ‘A Clayton’s Secretary’
Use our skills to help you succeed
Tel: 61 8 9304 6983 Fax: 61 8 9304 3202 Mobile: 61 414 25 1091 UK Residents: 07092391723
Having problems coping with all that paperwork?
Turn those piles into files and find any document
in 10 seconds or less!
http://tinyurl.com/64ag2
Permalink
Posted on June 8th, 2009 by Terence Kierans, aka TK
I thought that multi-tasking was specific to the female of our species – apparently not. So I could not resist this article to restart my blogging.
This great article by Mary McDonald, CEO/CTO of the McDonald Consulting Group http://www.mcdcg.com/10.html , an occasional client of mine, explains why multi-tasking can be detrimental to productivity.
People have different opinions on multi-tasking vs. one focus approach… so which is better?
“The Myth of Multitasking” by Christine Rosen details several reasons why multi-tasking is not the optimum approach:
- a fall in IQ (more so than if the subject were smoking marijuana
- decrease in learning
- negative impact on productivity (affecting the economy?)
- lost ‘brain time’ as the brain works to juggle several tasks
- and many more.
I’ve seen first-hand how multi-tasking affects our decision making — while sitting at a light waiting to make a left, I watched a woman coming through the intersection from the other side, talking on a cell phone, and drive right into a telephone pole. She never braked until she actually impacted the pole; and she continue to chat as she got out of the SUV to inspect her damage! Unluckily for her, a patrol car was at the red light on the cross street; he simply flicked on his lights and pulled over to write her up.
When trying to get a project complete, divide the project into smaller tasks. This tip: do those smaller tasks in their entirety prior to moving on to the next step.
Good ways to accomplish this:
- ignore the phone and email while working on a project
- set aside time on your calendar to do research, gather materials, and write rough drafts
- work from start to finish without pause, if possible
- if you must break, take a break at a logical stopping point, and leave your materials in place for easy restart
WARNING: These simple ideas may cause you to become more focused, productive, and happy. PROCEED WITH CAUTION! <grin!>
Terence Kierans CAVB (Certified Australian Virtual Business)
Principal, Cyberspace Virtual Services, Western Australia
www.virtualservices.com.au – Experience the Difference
www.virtualservices.com.au/CVS_blog – My contribution to business owners
www.avbn.com.au – Australian Virtual Business Network—You Deserve the Best
2007 Thomas Leonard International VA of Distinction Award Nominee
Contented Member of ‘A Clayton’s Secretary’
Use our skills to help you succeed
Tel: 61 8 9304 6983 Fax: 61 8 9304 3202 Mobile: 61 414 25 1091 UK Residents: 07092391723
Having problems coping with all that paperwork?
Turn those piles into files and find any document
in 10 seconds or less!
http://tinyurl.com/64ag2
Permalink
